Frequently asked questions.

Ready to Ship pieces from our Exclusive collection are dispatched within 2 business days. All other pieces are made to order and require 5–7 business days for production before dispatch. International delivery typically takes 7–14 days depending on destination and service selected.

Yes. We ship internationally to most countries. Shipping options and costs are shown at checkout based on your location.

All orders ship from Bangkok, Thailand. International customers are responsible for any import duties, taxes, or customs charges imposed by their country. These are not included in the product price or shipping cost.

Yes. Express shipping via DHL or FedEx is available at checkout. Orders over $400 qualify for free Express shipping.

Yes. Tracking details are sent by email once your order has been dispatched.

Contact us as soon as possible. If production has not started we can usually accommodate changes. Once a piece is in production changes may not be possible.

Yes. Lab-grown diamonds have the same chemical composition, crystal structure, hardness, and optical properties as mined diamonds. The difference is how they are formed — in a laboratory rather than underground.

Moissanite is a distinct gemstone — not a diamond substitute. It is silicon carbide, originally discovered in a meteor crater. It has a higher refractive index than diamond and produces more fire (rainbow dispersion). It scores 9.25 on the Mohs hardness scale, making it suitable for daily wear.

No. Lab-grown diamonds, moissanite, and lab-grown coloured gemstones do not cloud, fade, or change colour. This is sometimes confused with cubic zirconia, which is a different material entirely and does degrade over time.

Lab-grown diamonds above 1 carat come with an IGI (International Gemological Institute) certificate. Smaller stones are documented with our own specifications including stone type, weight, and quality grade.

We work with 925 sterling silver (rhodium plated), 9K through 18K gold in yellow, white, and rose, and 950 platinum. Silver pieces are available as standard. Gold and platinum are made to order.

Rhodium is a platinum-group metal applied as a thin coating to silver and white gold. It gives a brighter white finish and slows tarnishing. Over time with regular wear the plating thins — this is normal and expected. Re-plating restores the original finish.

Use our Ring Size Guide — it includes three methods: an on-screen ring matcher, a string measurement method, and a full conversion chart in US, UK, EU, and Thai sizes.

Standard sizes run from US 5 to US 12 in half sizes. If you need a quarter size or something outside this range, contact us for a custom order.

Silver rings can usually be resized by a local jeweller. Gold and platinum pieces are more complex to resize. If you are unsure of your size before ordering, message us and we will advise.

Contact us within 7 days of receiving your order. We will do our best to assist — resizing or remaking options depend on the piece and metal.

Yes. We take fully custom orders. Send us a reference image, a description, or just a budget and we will advise on what is possible and send a quote.

Yes. Any design in our collection can be made in your choice of metal — silver, gold, or platinum — and most can accommodate different stone types. Contact us to confirm options and pricing.

You send your idea or reference → we confirm options and send a quote → you pay a 50% deposit → we produce the piece in 5–7 business days → final payment before dispatch.

Changes can be accommodated before production starts. Once the piece is in production changes are generally not possible. Contact us immediately if you need to adjust anything.

Yes — same as standard pieces. All SilviQ pieces carry a 6-month warranty covering manufacturing defects.

Soak in lukewarm water with a drop of mild dish soap for 5–10 minutes. Gently brush with a soft toothbrush around stones and settings. Rinse and pat dry with a lint-free cloth. Air dry fully before storing. See our full Care Guide.

Store each piece separately in the SilviQ gift box or a soft pouch to prevent scratching. Keep away from humidity — not in a bathroom cabinet. A small silica gel packet in your jewellery box helps control moisture.

Light tarnish on rhodium-plated silver can be removed with a soft polishing cloth. For heavier tarnish or if the plating has worn, we offer a re-plating service. Contact us for details.

We recommend removing jewellery before swimming, showering, or using hot tubs. Chlorine and salt water accelerate tarnishing on silver and can affect gold plating over time.

Perfume, lotion, and sunscreen applied directly onto jewellery. Harsh chemical cleaners. Sleeping in your jewellery. Storing different metals together where they can scratch each other.

Ready to Ship pieces can be returned within 14 days of receipt in unworn, original condition. Made to order and custom pieces are non-refundable as they are produced specifically for you.

Contact us within 7 days of receiving your order with photos of the damage. We will arrange a repair or replacement at no cost.

Yes. All SilviQ pieces carry a 6-month warranty covering manufacturing defects. This does not cover normal wear, accidental damage, or damage resulting from improper care.

Yes. We offer repair services including re-plating, stone resetting, and chain repair. Contact us for a quote.