Privacy policy

Privacy Policy

 

SilviQ Privacy Policy

SilviQ is a brand operated by Casa Jewels Co. Ltd. (trading as SilviQ). We respect your privacy and are committed to protecting your personal information.

 

What we collect

We may collect personal information such as:

  • name, shipping/billing address, phone number, email

  • payment confirmation details (note: we do not store full card details)

  • order history and customer service communications

  • website usage data (cookies, device info, IP address) for analytics and site performance

 

How we use your information

We use your information to:

  • process and fulfil orders

  • provide customer support

  • communicate order updates and service messages

  • prevent fraud and maintain site security

  • improve our website, products, and marketing (where permitted)

 

Marketing

If you opt in, we may send marketing emails/messages. You can unsubscribe at any time via the link in our emails or by contacting us.

 

Sharing your information

We may share information with trusted third parties only as needed to operate our business, such as:

  • payment providers

  • shipping carriers

  • website/platform providers (e.g., Shopify)

  • analytics services

We do not sell your personal information.

 

Data retention

We keep personal information only as long as necessary for business, legal, and accounting purposes.

 

Your rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements.

 

Cookies

We use cookies to operate and improve the site. You can manage cookies through your browser settings.

 

Contact

For privacy enquiries, contact:

Casa Jewels Co. Ltd. (trading as SilviQ)

Email: silviqjewelry@gmail.com