Shipping policy

Shipping Policy

SilviQ Shipping Policy

SilviQ is a brand operated by Casa Jewels Co., Ltd. (trading as SilviQ). All orders are handcrafted in our Bangkok workshop and shipped directly to you. This Shipping Policy applies to all orders placed via our website.


Processing Times

  • Ready to Ship items: dispatched within 2 business days after payment is confirmed.

  • Made to Order items: production time is 5 to 7 business days, then dispatched once finished and quality checked.

  • Custom orders: timeline confirmed at the time of quotation, typically 7 to 14 business days depending on design complexity.

Business days exclude weekends and public holidays in Thailand.

 

Delivery — Thailand

We deliver across Thailand via Kerry and Flash Express. Typical delivery times after dispatch:

  • Bangkok: 1 to 2 business days

  • Other provinces: 2 to 4 business days

Delivery timeframes are estimates and may vary due to courier delays, weather, peak seasons, or other events outside our control.

 

Delivery — International

We ship internationally to selected countries. Delivery times vary by destination and service selected at checkout. Standard and express options may be available depending on your location.

Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to customs processing, courier capacity, or local conditions outside our control.

 

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or brokerage fees imposed by your destination country. These charges are determined by your local customs authority and are not included in the product price or shipping cost. SilviQ is not responsible for these charges and cannot predict their amount.

 

Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed. Promotional offers such as free shipping may apply from time to time.

 

Address Accuracy

Please ensure your delivery address and contact number are correct at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs.

 

Order Tracking

Tracking details are provided by email once your order has been dispatched. If tracking is not available for your destination, we will confirm dispatch and provide an estimated delivery window.

 

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us at silviqjewelry@gmail.com within 7 days of the expected delivery date. We will coordinate with the courier to resolve the issue.

 

Contact

SilviQ (operated by Casa Jewels Co., Ltd.)

Email: silviqjewelry@gmail.com